You can purchase Lorukoru jewelry with the shopping bag feature online. You will receive an Order Confirmation by email after placing your order, and a Shipping Confirmation once your order has been sent. Lorukoru does not guarantee that all items included in the webshop are in stock at the time of your order. In the event that an item is unavailable, we will contact you shortly by e-mail. Your order will be processed and shipped within four working days. Please note that during sale season the delivery time guidelines might not apply.

If you are unsure whether your transaction has been successful or you do not receive an Order Confirmation, please contact us via email or phone.

 

 PRICES AND SHIPPING

Prices are in euros and include Finnish VAT of 24%. Please note that orders to countries outside the EU may be subject to import customs and taxes, which are applied once your delivery reaches your country. Please contact your local customs service for further information.Lorukoru is not accountable for any possible import taxes and/or duties. If you refuse to accept the delivery and this causes Lorukoru additional cost, Lorukoru has the right to deduct such costs from the amount refunded to you.

Shipping costs will not be added inside Finland. Following shipping costs will be added:

Shipping to EU countries EUR 20

Shipping to countries outside of EU EUR 40

You can choose a shipping method on the checkout page. All domestic orders will be shipped by Posti.

PAYMENTS

Payments can be made by Visa, Master Card, Amex or through Internet Bank.

Jurisdiction and Settlement of Disputes

This User Agreement will be interpreted, construed and enforced in all respects in accordance with the laws of the Republic of Finland. Any contractual disputes are primarily settled through negotiations, in other cases disputes are settled at the District Court of Päijät-Häme, Lahti , Finland.

Payments with Visa, Mastercard, American Express and Apple Pay 

In payment made with Visa, Mastercard and American Express our payment service provider is Stripe. Stripe is headquartered in San Francisco U.S.A. The entity responsible for the collection and processing of personal data for residents of the EEA, the UK and Switzerland is Stripe Payments Europe, Ltd., a company incorporated in Ireland and with offices at 1 Grand Canal Street Lower, Grand Canal Dock, Dublin. To exercise your rights concerning the data collected by Stripe, the Data Protection Officer may be contacted via dpo@stripe.com You can see Stripe’s privacy statement at: https://stripe.com/en-fi/privacy

Apple Pay is provided by Apple Inc. Apple Pay works with the Apple devices. When you make a purchase, Apple Pay uses a device-specific number and unique transaction code so your card number is never stored on your device or on Apple servers, and when you pay, your card numbers are never shared by Apple with merchants. To learn more about Apple Inc. privacy policy and Apple Pay, please visit: https://www.apple.com/apple-pay/

In reclamation cases, please contact the Lorukoru online team at (info@lorukoru.com)

RETURNS

We hope you are happy with your Lorukoru purchase. If for any reason whatsoever, you are not satisfied with your order, you can return purchased items within fifteen (15) days from the date you receive them. The products must be returned complete and unused in their original packaging. 

After we have received and accepted the returned items, we will issue a refund following your method of payment. Unfortunately Lorukoru can not offer free returns at this time. However we will refund return costs if the product we have sent you is incorrect or faulty. Refund times depend on your credit or debit card company.

If you prefer to exchange the item for another item or size, you must ask for a return from info@lorukoru.com and make a new purchase. The original items should be returned within 15 days of the request for exchange.

CONTACT

We hope you enjoy shopping at Lorukoru.com. Do not hesitate to contact us if you have any questions.

 

PRIVACY POLICY

1. Data Controller

 Lorukoru Oy

Peuramäentie 3 i 27

02750 Espoo

Finland

info@lorukoru.com

 

2.  Group of data subject

Persons signed-up for the Lorukoru mailing list and customers of Lorukoru’s  webshop.

3. The purpose of processing personal data

Data protection law in European Union requires a lawful basis for collecting and retaining personal data from citizens or residents of the European Economic Area. These lawful bases include:

1.    Performing a contract between Lorukoru and customer

2.    Legal compliance with laws and regulations

3.    Legitimate interests ie for running a business, in a way that does not materially impact our customer’s right, freedom or interest.

Personal data stored at Lorukoru is used for managing the relationships with customers. The collected data may be used for digital marketing purposes and possible future customer satisfaction surveys pursuant to applicable laws.

4. Information Collected

The following data may be processed by Lorukoru:

a)    customer name, date of birth, gender, e-mail address(es), telephone number(s) and mailing address(es).

b)    information related to the customer relationship, such as date of becoming a Samuji web shop customer or mailing list subscriber, as well as direct marketing permissions and prohibitions

c)    information related to purchases and other communication, services and campaigns directed at and offered to the customer, other communication, and measures related to the customer relationship as well as purchases made in Lorukoru stores (ie. dates of the purchases and products purchased, number and price of the products purchased and the total sum of purchases).

5. Regular sources of information

Most of the basic information is collected from the data subjects themselves at the beginning of and during the customer relationship. Any possible updates done to information is done by the request of the data subject themselves.

Additional data (ie.purchase history) may be added to the register later by Samuji’s customer register administrator.

6.  Protection of data during transfer

Lorukoru may disclose personal data within the limitations imposed by effective legislation as follows:

a)    on the basis of a data subject’s consent

b)    to authorized third parties to the extent they participate in the fulfilling of the agreement between Lorukoru and the customer. Lorukoru obliges third parties to keep confidential all personal data disclosed to them and to secure such personal data in an adequate manner

c)    on the basis of mandatory legislation.

Disclosures and transfers outside of the European Economic Area:

a)    Lorukoru may transfer personal data outside of the European Economic Area

b)    for the purpose of fulfilling its obligations, Lorukoru may transfer customer personal data to internal or external recipients who may be in countries offering different levels of personal data protection

For technical and practical reasons relating to usage, data may be stored on servers of third-party service providers used by Lorukoru, or such third-party service providers may process data on behalf of Lorukoru.

7. Rights of the data subjects

Data subjects are, within the limitations imposed by applicable law, entitled to

a)    check what data Lorukoru has collected of him/her

b)    require that any incorrect, useless, incomplete or outdated information be corrected or removed

c)    prohibit Lorukoru from processing his/her personal data for the purposes of direct marketing, market research and opinion polls

d)    request a downloadable copy of his/her personal data

e)    request deletion of customer account – Lorukoru may retain certain information as required by law or as necessary for legitimate business purposes

Data subjects may use their above rights by contacting Lorukoru at the addresses stated at the beginning of this policy.

8. Retention

Tangible material (paper registration forms) is disposed of after the data has been saved into the register. Before the disposal, the material will be saved in a locked space. Use of the data within the Data Controller’s organisation has been instructed, and access to the personal data file is restricted so that access to the information stored in the system and the right to use that information is only vested in those employees of the Data Controller who have such right on the basis of their work assignments. The data processing system is protected by data protection software for the operating system. Access to the system requires that each user of the register enters a user ID and password.

Lorukoru will retain customer information as long as customer account is active, as necessary to provide the customer with the services or otherwise set forth in this Policy. Lorukoru will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect Lorukoru’s rights.

9. Cookies

Lorukoru uses cookies on its website. .

There are four main types of cookies in use:

a) site functionality cookies that allow the customer to navigate the site and use its features

b) site analytics cookies which allow measuring and analyzing how customers use the site, to improve both its functionality and customer shopping experience

c) customer preference cookies which remember customer preferences and make the experience of using the site personal and seamless as possible

d) targeting or advertising cookies which deliver relevant ads to the consumer, limit the number of times an ad is shown to the consumer and helps Lorukoru to measure the effectiveness of marketing campaigns.

By using Lorukoru site customer agrees that these types of cookies are placed on their device and these are accessed in the future while visiting the site. The customer can delete the cookies. However, deleting or disabling cookies may affect the user experience and customer may not be able to take advantage of certain functions of the site.

10. Links to other websites and services

Lorukoru website may include links to other websites or services whose privacy may differ from Lorukoru. When the customer uses a link to an external site or service, the privacy policy and data processing disclosures for that site or service governs over Lorukoru´s.

11. Data Protection Authority

Subject to applicable law, if customer is a citizen or resident of the European Economic Area, he/she also has the right to

a)    object to Lorukoru`s use of his/her personal information, and

b)    lodge a complaint with his/her local data protection authority or the European Union Information Commissioner’s Office.